Description

Position Summary

Responsible for providing exemplary guest service by performing general maintenance & repair of slot machines and table games.

Essential Functions

• In absence of Slot Technician Supervisor, will report directly to Slot Supervisor while on shift.
• Perform repair of slot machines to board level, repair of progressive signs and other equipment.
• Perform preventative maintenance on slot machines and Keno.
• Run the data lines along tight places such as ceiling and main floor using the Scissor Lift or ladder for accounting and player tracking device.
• Install and maintain Oasis Accounting and Player Tracking devices.
• Installs/moves and conversions to slot machines & other equipment.
• Perform RAM clear and machine configurations to new and faulty machines.
• Perform bill test and other tests on machines.
• Repair bill jams with assistance from Security.
• Perform emergency cash canisters exchanges with assistance from Security and Cage department.
• Perform bench repair to faulty equipment and circuit boards using soldering/de-soldering and other test equipment in the Tech shop.
• Provide training to new Technicians and Key Persons.
• Change table games layout.
• Replace card shufflers on table games.
• Assist Drop Team during cash canister drops for slot machine related problems.
• Assist Gaming Commission and representative from Oregon State Police for monthly machine audit.
• Assist Accounting Department in audit, variance reports, hard meter reports and repair of faulty hard meters.
• Assist Cage department and Security for kiosk malfunctions for guest services or disputes when needed.
• Update Machine maintenance records.
• Provide assistance to customers with machine malfunctions and disputes.
• Provide assistance with jackpot payouts.
• Must safeguard entrusted monies, keys, and properties.
• Attend all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required.
• Maintain general appearance and safety of work area on the casino floor and in the Slot Tech Shop.
• Provides input or recommendations for improvements and changes in processes or services.
• Inform Slot Manager and Slot Shift Supervisor of any pertinent information.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Responsible for performing all duties in compliance with all Chinook Winds Policies and Procedures and customer service standards.services.
• Adheres to the confidentiality policy of Chinook Winds. 
• Other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE AT LEAST 21 YEARS OLD

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers’ needs while following company procedures. 

Detail Oriented- Ability to pay attention to the minute details of a project or task. 

Multitask- Ability to complete multiple tasks at one time.

Interpersonal - Ability to get along well with a variety of personalities and individuals. 

Supervision- Ability to work independently with minimum supervision. Problem Solving – Ability to find a solution for or deal proactively with work-related problems. 

Education

High school diploma or GED.

AA in electronics preferred.

Experience

6 months experience as a Floor Technician.

2 years Gaming experience preferred.

Computer Skills

Microsoft Office beginner level including Word, Excel, and Outlook.

Certificates & Licenses

Siletz Tribal Gaming License.

Other Requirements

Knowledge and understanding of machine tilt codes and how to resolve them, understanding of CDS maintenance codes and functions.

Knowledge and understanding of the M.I.C.S.

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Frequently
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally 
• Climb Occasionally
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally 
• Over 100 lbs Occasionally with assistance

Other Physical Requirements

Vision: Near & Far Sense of Sound 

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.